Privacy Policy

Effective as of June 5, 2025
ROMAX Waterjet SRL
Company ID (CUI): RO33105437 | Trade Registry No.: J40/5095/2014
Registered Office: Luica 170-172, Bucharest, Romania

This Privacy Policy outlines how ROMAX Waterjet SRL ("ROMAX", "the Company", "we", "us") collects, uses, discloses, stores, and protects your personal data in compliance with Regulation (EU) 2016/679 ("GDPR"), Romanian Law 190/2018, and other applicable data protection laws.

By accessing our websites, interacting with our representatives, or submitting your information via online or offline forms, you confirm that you have read, understood, and agree to this Privacy Policy.

1. Scope of Application

This policy applies to personal data collected through:

Our websites: www.romax.com.ro, www.protomax.com, www.indpart.com
Email, telephone, direct meetings, or digital platforms (including CRM, social media, live chat)
Participation in trade fairs, exhibitions, or client events
Submission of forms (online or physical)
Software applications provided by ROMAX

We are not responsible for the privacy practices of third-party websites accessible via links on our platforms.

2. Legal Basis for Processing

We process personal data on the following legal bases:

Consent (Art. 6(1)(a) GDPR) – e.g., newsletter subscriptions
Contract performance (Art. 6(1)(b)) – e.g., sales, service agreements
Legal obligation (Art. 6(1)(c)) – e.g., fiscal archiving
Legitimate interest (Art. 6(1)(f)) – e.g., website security, marketing, fraud prevention

We do not process special categories of data unless expressly required and only with explicit consent in line with Art. 9 GDPR.

3. Types of Data Collected

We may collect the following categories of data:

Identification data: name, surname, job title, company name
Contact data: phone number, email address, postal address, zip code
Technical data: IP address, browser type, device information, session ID
Commercial data: OMAX machine serial numbers, customer codes, order history
Behavioral data: pages visited, time spent, links clicked, interactions
Communication data: emails, chat messages, forms submitted
Marketing preferences: subscription status, content interaction

4. Purposes of Processing

Collected data is used for legitimate and specific purposes such as:

Fulfilling your requests for products or technical support
Communicating offers, promotions, and events
Managing customer accounts, service cases, and warranties
Improving website functionality and user experience
Ensuring IT and system security
Complying with legal or regulatory requirements

5. Data Transfers and Disclosure

We may share your data with:

Authorized business partners (distributors, service providers, accounting, web platforms, marketing tools)
Public authorities, where legally required (e.g., ANAF, courts, supervisory bodies)
Third-party platforms (e.g., Google, Meta), strictly limited to technical purposes

All transfers follow the principles of data minimization and are supported by contractual safeguards such as Data Processing Agreements (DPA) or Standard Contractual Clauses (SCCs).

ROMAX Waterjet SRL does NOT sell or rent your data to third parties.

6. Storage and Retention

We store data:

For as long as necessary to fulfill the intended purposes
According to legal and regulatory obligations (e.g., tax retention – 10 years)
Until consent is withdrawn (if applicable)
Technical and traffic data: retained 30–365 days depending on platform

All data is securely stored on protected servers with controlled access.

7. Security Measures

ROMAX implements appropriate technical and organizational measures, including:

Encryption of data in transit and at rest
Access controls based on roles
Regular audits and vulnerability assessments
Secure backups and disaster recovery
Encrypted sessions and activity logging
Internal data protection policies and training

8. Cookies and Tracking Technologies

We use first-party and third-party cookies, web beacons, and tracking pixels for:

Essential website functionality
User preference tracking
Analytics and advertising
Security and fraud prevention

Details are available in our Cookie Policy.

9. Your Rights under GDPR

As a data subject, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase data (“right to be forgotten”)
Restrict or object to processing
Portability – receive a copy of your data in structured format
Withdraw consent at any time where applicable
Lodge a complaint with the Romanian Data Protection Authority (ANSPDCP)

Requests should be submitted via email to: gdpr@romax.com.ro
We will respond within 30 calendar days, extendable where justified.

10. Children’s Privacy

Our websites and services are not intended for individuals under 16. We do not knowingly collect data from minors.

11. Liability and Limitations

ROMAX Waterjet SRL is committed to data security and privacy. However, we are not liable for:

Data voluntarily published by users in public forums
Breaches resulting from force majeure or attacks beyond our security capabilities
Misuse of the services by unauthorized individuals
Inaccurate data provided by the data subjects

We take all reasonable precautions to mitigate risks and secure your information.

12. Policy Updates

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the new effective date. Please review it periodically.

13. Contact

For questions, concerns, or to exercise your rights under this policy, please contact us:

office@romax.com.ro
gdpr@romax.com.ro
support@romax.com.ro
+40 31 425 4510